Frequently Asked Questions
Call For a Free Estimate on Your Project!
828-260-4320
Q: What is the cost for your Service?
A: Handy Home Guy's competitive rate is so low and reasonable, we are not sure if we can legally post it online. All kidding aside, we do have great rates. Our jobs are quoted on a case by case basis. Why? Because of a wide range of variables. For instance, repairing a toilet in Newland today when our closest technician is in Fleetwood would cost more than putting it off until the next day when we are already scheduled to be in Linville. We will always try to schedule to assure you will receive the lowest rate possible.
Normal working hours are from 8:00am - 5:00pm Monday - Friday. After hours, weekend and holiday emergency service is billed with an additional $50.00 call fee.
Q: Are all jobs billed by the hour?
A: Yes & No. Most projects, particularly those not needing immediate attention, will be quoted by our estimator based on his years of experience and knowledge. We use "Book Time", for most projects, much like what you would find in an automotive dealership. This generally reduces your overall costs. Our estimator has 26 years experience in this business and will be able to quote most projects right down to the dime. On minor emergency jobs, such as thawing frozen pipes or repairing a water leak, we would charge by the hour.
Q: Who will come to my house if I schedule a visit with Handy Home Guy?
A: A uniformed Handy Home Guy professional will arrive at your home or office in a clearly marked van or truck. He will be further identified by a clearly displayed I D Badge, showing his photograph and name, as well as our company name. Your Handy Home Guy is an employee**, not a subcontractor, and possesses an above average skill level in all areas of home repair and improvement.
**Handy Home Guy will, on occasion, bring into a project, a NC State regulated licensed contractor for certain plumbing and electrical jobs, as required by law. When this occurs, a Handy Home Guy employee will always be on-site during the course of their work. Their work and payment requirements will be contracted directly with you. These contractors are not covered under our General Liabilty Insurance. However, Handy Home Guy WILL NOT connect you with a contractor that is not insured under their own General Liabilty Insurance coverage!
Q: How do I schedule an appointment with Handy Home Guy?
A: Simply go to the Svc. Request Page, answer a few questions, and we will process your request almost immediately. The process is quick and easy. If you prefer, you may call us at 828-260-4320.
Q: How do I pay for the Handy Home Guy service?
A: We take Mastercard, Visa, American Express, Discover, checks and cash.
Q: What if my handyman works for a part of an hour, am I charged for the entire hour?
A: If the project is being billed by the hour, after the two hour minimum is satisfied, time charged is rounded up to the next quarter hour increment. (Example: If your Handy Home Guy professional arrives and begins work at 12:30pm and works until 3:40pm, billable time will be rounded up to 3:45pm and you will be billed for 3 hours and 15 minutes.
Q: Do you guarantee the materials you obtain for a job?
A: Yes! Handy Home Guy guarantees the quality and workmanship of all parts purchased by us for ninety (90) days from the invoice date. The manufacturer warranty may or may not extend beyond this period. Handy Home Guy also guarantees labor for one year from the invoice date. Guarantee is for identical parts and/or repairs performed. Any exclusions from this guarantee is clearly spelled out in your project contract.
Q: Special materials may need to be purchased for my project. Do you handle this?
A: You have several options for acquiring the materials for your project. (1) you can purchase and have the material on-site when we are ready to begin your project, (2) you can purchase and we will deliver the items at our normal labor rate, or (3) your Handy Home Guy professional can purchase them and bring the materials with him/her, with time being billed at our normal labor rate. Any special items we purchase for your project will be billed at cost. We will never profit on the materials we purchase for your project.
Please extend my gratitude to Matt for the fine job he did on my closet organizers.
John Hatler, Vilas
When your technician came to my home to look into replacing a shower with a cracked floor, I was dumbfounded when he told me he could fix it. Two others companies said it was not possible. It has been six months and my old shower is still looking and working great.
Joe Driocona, Newland
Thanks for the great job your man Alex did at my home last week. I had him installing new blinds, fixing a faucet, and installing an under the counter microwave. I wished I had met him 3 husbands ago.
Sarah H, Boone
Please let your men they that they did a wonderful job on my bath and kitchen tile. They look like new floors.
Jeff Lawton, Jefferson
Just a line to thank you for the new mailbox installation and the fence repair. With your prices, I will be calling again.
Les Paul, W. Jefferson
The hardwood floor you put in my family room last year is still looking great. Please give me a call about re-doing my study.
Wyatt Long, Deep Gap
Excellent repair job on my concrete driveway. Rory Hill, Deep Gap
My wife has had a honey-do list for nearly 3 years now. You did it all in two days. Many thanks to Handy Home Guy.
Bobby Jenks, Vilas
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